Is there anything more frustrating than trying to troubleshoot a family member's computer over the phone? “Do you see the Edit menu?” “No, no, Control-click on that.” “Wait, what are you looking at?” The good news is that even if circumstances have you at a geographic remove from the Mac you're trying to fix, you can still see exactly what they're looking at, thanks to OS X's built-in screen sharing capabilities or various third-party solutions. And with a little help from OS X Yosemite, you can even troubleshoot a relative's iOS device too.
Screen Sharing for Macs
Screen sharing is, simply put, just what it says: a way to see what's on another computer's screen. A number of different pieces of software can help with this task; they vary in terms of their complexity and cost, but there are also plenty of cost-effective, simple options as well. Let's run down a handful of the most popular ways to remotely view a family member's computerwith their permission, naturally.