Publishers of technology books, eBooks, and videos for creative people

Home > Articles

How to Become a Certified Mac Professional

For most information technology jobs, there are industry and vendor certification programs that allow you to showcase your abilities and build your resume. Certifications such as Microsoft's MCSE and CompTIA's A+ are well-known, and employers often look for these and other certifications when scanning resumes. For Mac professionals, there is a series of certifications from Apple and other vendors that can build and showcase your knowledge of Mac troubleshooting, networking, and common applications. In this article, Ryan Faas looks at the certifications that Mac professionals can use to build their resumes and further their careers.
Like this article? We recommend

Anyone in the IT field knows that technology certifications can be a great way to build your resume and showcase your abilities. Microsoft, Cisco, and many PC vendors offer certification programs for systems administrators, engineers, technicians, and support staff. Many companies also offer application-specific certifications such as Microsoft’s MOUS and Adobe’s ACE programs. Along with vendor certification programs there are also independent organizations that provide industry standard and vendor-neutral programs, most notably CompTIA, which provides programs for desktop technicians, network engineers, and Internet professionals among others.

Certifications are an excellent way for employers to quickly size up the skills of a prospective employee without needing to ask a series of very detailed questions. This is one reason why certifications are often listed as requirements for a job or why having specific certifications make your resume more likely to be considered for a job if other candidates are lacking in certifications. Although certification programs have been available for almost every IT profession for over a decade, certifications for Mac-specific knowledge have been almost nonexistent for much of that time. However, in recent years, Apple has moved to provide Mac professionals with a series of certification options that can help make your expertise clear to employers or clients quickly and easily.

Although not as broad as Microsoft’s wide array of certification choices, Apple’s certification program includes offerings designed for users of Apple’s professional software titles, technicians, and support personnel; and systems administrators and engineers. Apple also offers a program for technical trainers. This article looks at the various certifications available from Apple and other vendors that can be important for Mac professionals.

Apple Certified Desktop Technician and Apple Certified Portable Technician

The Apple Certified Desktop and Portable Technician certifications are actually two separate certifications for ensuring that an individual has the knowledge required to diagnose hardware, Mac OS X, and basic networking problems and make appropriate repairs. It indicates understanding basic troubleshooting and repair methodology as well as where/how to find required information for appropriate troubleshooting and repair. It also covers the diagnostic tools and supply channels used by Apple Authorized Service Providers.

These certifications are most helpful if you want to work as a technician in an Apple Authorized service facility. Apple requires that anyone doing repair work in a service center hold a current certification, and only individuals holding this certification are allowed to make warranty repairs to a Mac (and to access warranty-voiding components without actually voiding a Mac’s warranty). The desktop certification is more helpful than the portable certification because many portable repairs are facilitated by mailing computers back to Apple for repair.

Another point of value for this certification is the Apple Self Servicing Account program. Generally speaking, only authorized service centers can perform warranty repairs and have the capability to order replacement components from Apple. However, for companies and other organizations that meet certain requirements can apply to become self-servicing and be granted the capability to perform warranty repairs and order parts. This program requires that any employees conducting repairs be currently certified to work on the hardware in question. This can be a value-added feature if you are applying for a technician job beyond the requisite radius from the nearest service center.

Each of these certifications requires successful completion of two Apple exams. For the ACDT certification, you must pass the Apple Desktop Service Exam and for the ACPT the Apple Portable Service Exam. Additionally, you must pass either the Mac OS X Service and Support Exam or the Mac OS X Support Essentials Exam to qualify for either certification.

Peachpit Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Peachpit and its family of brands. I can unsubscribe at any time.

Overview


Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Peachpit products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email ask@peachpit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.peachpit.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020