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macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina(Web Edition)

macOS Support Essentials 10.15 - Apple Pro Training Series: Supporting and Troubleshooting macOS Catalina(Web Edition)

Web Edition

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  • About this Web Edition
  • A Web Edition is an online learning product that you view in your web browser while connected to the Internet. Some Web Editions include additional interactive features, such as videos, quizzes, or live code editing. Read the product description for more details. A Web Edition will be accessible from your Account page after purchase.

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  • Copyright 2020
  • Edition: 1st
  • Web Edition
  • ISBN-10: 0-13-655232-3
  • ISBN-13: 978-0-13-655232-1

macOS Support Essentials 10.15 - Apple Pro Training Series

The Apple-Certified Way to Learn

This is the official book for the macOS Support Essentials 10.15course and you can use it to prepare for the Apple Certified Support Professional (ACSP) 10.15 exam. It’s a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Catalina, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers macOS Catalina. You’ll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Catalina to configuring network services like the Content Caching service.

This book covers updated system utilities and new features in macOS Catalina, including Voice Control and other accessibility features, user privacy settings, notarized apps, Startup Security Utility, and the separation of the startup disk into a read-only APFS System volume and a read write APFS Data volume.

This book includes the following content:

  • Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
  • Focused lessons that take you step by step through practical, real-world tasks
  • A Web Edition that provides the full text of the book online

The Apple Pro Training Series includes self-paced learning tools and is the official curriculum of the Apple Training and Certification program. After you complete this book, take the macOS Support Essentials 10.15 exam as a step towards becoming an Apple Certified Support Professional. Work through this book independently or attend a class at an Apple Authorized Training Provider or both to prepare for the exam.

To learn more, visit

Also in the Apple Pro Training Series:

  • Final Cut Pro X
  • Logic Pro X

Sample Content

Table of Contents

Installation and ConfigurationLesson 1 Introduction to macOSLesson 2 Update, Upgrade, or Reinstall macOSLesson 3 Set Up and Configure macOSLesson 4 Use the Command-Line InterfaceLesson 5 Use macOS RecoveryLesson 6 Update macOS
User AccountsLesson 7 Manage User AccountsLesson 8 Manage User Home FoldersLesson 9 Manage Security and PrivacyLesson 10 Manage Password Changes
File SystemsLesson 11 Manage File Systems and StorageLesson 12 Manage FileVaultLesson 13 Manage Permissions and SharingLesson 14 Use Hidden Items, Shortcuts, and File Archives
Data ManagementLesson 15 Manage System ResourcesLesson 16 Use Metadata, Spotlight, and SiriLesson 17 Manage Time Machine
Apps and ProcessesLesson 18 Install AppsLesson 19 Manage FilesLesson 20 Manage and Troubleshoot Apps
Network ConfigurationLesson 21 Manage Basic Network SettingsLesson 22 Manage Advanced Network SettingsLesson 23 Troubleshoot Network Issues
Network ServicesLesson 24 Manage Network ServicesLesson 25 Manage Host Sharing and Personal Firewall
System ManagementLesson 26 Troubleshoot PeripheralsLesson 27 Manage Printers and ScannersLesson 28 Troubleshoot Startup and System Issues


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