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Understanding Backchannel Blowups

With the ground shifting so quickly and dramatically for presenters and audiences, it's easy to see how conflicts can happen. Someone complains, someone responds in a way that is misread or misunderstood, and sparks fly—igniting an explosion of emotion.

As more audience members create more backchannels, more confrontations are sure to follow. These confrontations can be mitigated—if not altogether averted—by developing a clear understanding of backchannel blowups and their aftermath. Understanding the reasons behind blowups helps hosts, presenters, and audiences understand what they can do to prevent them (or at least what they can do to minimize their impact).

The first place to go to find out why blowups happen is to audiences themselves.

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