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Designing the Conversation: Techniques for Successful Facilitation
- By Russ Unger, Brad Nunnally, Dan Willis
- Published Feb 28, 2013 by New Riders. Part of the Voices That Matter series.
- Copyright 2013
- Dimensions: 7" x 9"
- Pages: 264
- Edition: 1st
- Book
- ISBN-10: 0-321-88672-0
- ISBN-13: 978-0-321-88672-9
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Product Author Bios
Co-author of A Project Guide to UX Design, Russ Unger is on the Advisory Board for the Department of Web Design and Development at Harrington College of Design. His workshops have been attended by a variety of start-ups and large corporations.
Brad Nunnally is a Lead User Experience Consultant at Perficient. He has helped clients in an array of industries identify customer and user needs, and he's designed engaging experiences catered directly for those needs.
Dan Willis is a user experience consultant who has been launching robust websites and apps since the mid 1990s. He is the creator of UX Crank (www.uxcrank.com), a resource for UX professionals.
Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable—until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way.
With this book, you will learn how to:
- Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of users
- Prepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for you
- Perform group facilitation in workshops, brainstorming sessions, and focus groups
- Manage individual facilitation activities through interviews, usability testing, sales calls, and mentoring
- Conduct one-to-many facilitation activities such as presentations, virtual seminars, and lectures
- Understand how to manage Q & A from audiences of all sizes
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3 of 3 people found the following review helpful
Interesting!, By Joe Ake (Belleville, IL United States) - See all my reviews
This review is from: Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter) (Kindle Edition)
Just finished reading the book on my iPad! Interesting. Great book for anyone presenting, moderating or facilitating! I think I picked up a few tips for the next time I'm ask to do a presentation!
1 of 1 people found the following review helpful
Useful, Practical, Much Needed,
This review is from: Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter) (Paperback)
Working in a large organization communication can be tough on multiple levels. This book offers lots of great insights into improving the conversation surround design with your teams an within your organization. One of the keys to improving communication is good facilitation. Designing the Conversation provides great insights and tips for better facilitation and communication from the authors as well as many industry experts on the various aspects of facilitation and communication.The book covers content surrounding soft skills that is gravely missing in design education and much needed for designers, project managers, product managers, etc. in our industry, and even more importantly for those just breaking into our field. It is a definite "must read".
1 of 1 people found the following review helpful
Amazingly thorough review of techniques and tactics, By
This review is from: Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter) (Paperback)
In the interest of full disclosure, I was asked by the authors to contribute to this book. And my comments made it to print. That said, I was actually uncertain what this book was going to end up being when it was first described to me. Now, seeing it in real life, I am amazed at how much territory the authors have covered. My contributions relate to public speaking, but there are also incredibly useful chapters on focus-group facilitation, agenda preparation, usability testing - a LOT of other stuff. Part of what makes the book particularly interesting are the myriad of anecdotal stories contributed by key figures within the user-experience community.To be frank, I've been in this business a long time and am a pretty decent facilitator. But I'd be a liar if I didn't admit that I learned a LOT from this book! If you have ever have to run a meeting, make a presentation, or even just ask your boss for a raise, I guarantee you will find something that will make the purchase... Read more |
Online Sample Chapter
Techniques for Successful Facilitation: Preparing for Personalities
Table of Contents
Section 1 Facilitation Preparation
Chapter 1 Preparation
Chapter 2 Define the Whys
Chapter 3 Set the Agenda
Chapter 4 Preparing for Personalities
Chapter 5 Managing the Environment
Chapter 6 Practicing
Section 2 Group Facilitation
Chapter 7 Workshops
Chapter 8 Brainstorming
Chapter 9 Focus Groups
Chapter 10 Participatory Design
Section 3 One-on-One Facilitation
Chapter 11 Interviews
Chapter 12 Usability Testing
Chapter 13 Sales Calls
Chapter 14 Mentoring
Section 4 One-on-many Facilitation
Chapter 15 Conference Presentations
Chapter 16 Virtual Seminars
Chapter 17 Lectures
Section 5 Post-Facilitation
Chapter 18 Managing Q&A
Chapter 19 Measuring Success
Chapter 20 Horror Stories
Sample Pages
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