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Designing the Conversation: Techniques for Successful Facilitation

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Designing the Conversation: Techniques for Successful Facilitation

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  • List Price: $27.99
  • Includes EPUB, MOBI, and PDF
  • About eBook Formats
  • This eBook includes the following formats, accessible from your Account page after purchase:

    ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

    MOBI MOBI The eBook format compatible with the Amazon Kindle and Amazon Kindle applications.

    Adobe Reader PDF The popular standard, used most often with the free Adobe® Reader® software.

    This eBook requires no passwords or activation to read. We customize your eBook by discretely watermarking it with your name, making it uniquely yours.

Description

  • Copyright 2013
  • Dimensions: 7" x 9"
  • Pages: 264
  • Edition: 1st
  • Book
  • ISBN-10: 0-321-88672-0
  • ISBN-13: 978-0-321-88672-9

Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable—until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way.

With this book, you will learn how to:

  • Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of users
  • Prepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for you
  • Perform group facilitation in workshops, brainstorming sessions, and focus groups
  • Manage individual facilitation activities through interviews, usability testing, sales calls, and mentoring
  • Conduct one-to-many facilitation activities such as presentations, virtual seminars, and lectures
  • Understand how to manage Q & A from audiences of all sizes

Sample Content

Online Sample Chapter

Techniques for Successful Facilitation: Preparing for Personalities

Sample Pages

Download Chapter 4: Preparing for Personalities

Table of Contents

Section 1 Facilitation Preparation
Chapter 1 Preparation
Chapter 2 Define the Whys
Chapter 3 Set the Agenda
Chapter 4 Preparing for Personalities
Chapter 5 Managing the Environment
Chapter 6 Practicing
 
Section 2 Group Facilitation
Chapter 7 Workshops
Chapter 8 Brainstorming
Chapter 9 Focus Groups
Chapter 10 Participatory Design
 
Section 3 One-on-One Facilitation
Chapter 11 Interviews
Chapter 12 Usability Testing
Chapter 13 Sales Calls
Chapter 14 Mentoring
 
Section 4 One-on-many Facilitation
Chapter 15 Conference Presentations
Chapter 16 Virtual Seminars
Chapter 17 Lectures
 
Section 5 Post-Facilitation
Chapter 18 Managing Q&A
Chapter 19 Measuring Success
Chapter 20 Horror Stories

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