Anna Buss is a senior information architect and also teaches online journalism at the University of Mainz. She has 10 years of experience with usercentered design, concept development, consultancy, brand strategy, CRM, and usability. Her clients come mainly from the automotive, financial services, and telecommunications industries. Nancy and Anna met at Ciao, where Anna worked as a user experience manager. Born in Berlin, Anna received her diploma in molecular biology from University of Konstanz in 1995.
Nancy Strauss is a consultant specializing in website communities, online communication, and globalization. She is also owner of William Victor (www.williamvictor.net), a global content and translation service with native writers and translators working in major world languages. She has managed online community and panel communication for Ciao.com and Greenfield Online. A Cincinnati native, Nancy received an M.F.A. in Creative Writing from the University of Michigan. Since then, she lived briefly in the Czech Republic and has been living for the last ten years in Spain.