- Business Models for the E-Conomy
- The Plan Is the Thing
- Customer Touch Points
- Content Will Always Be King
- Instant Global Presence
- Outsourcing Is Always an Option
- New Expectations for Customer Service
- Ongoing Internet Marketing
- The Law Catches Up to E-Business
- Shifting Markets
- A View from the Real World
- Change Is Constant, Change Is Good
E-Commerce encompasses all of the business interactions of a company.
We are just setting out on the path of the Internet Age.
The Internet Age will spawn a new, more powerful customer.
The goal for your company should be to create a holistic, Internet-enabled entity.
The Internet must be integrated across the entire company and all partners in your value web.
Failure and experimentation will be a necessary part of strategy.
Thinking outside the box will be essential for survival, growth, and evolution in the Internet Age.
Classic value chains and supply chains are evolving into value webs, where any entity can play the role of any node in the web: buyer, seller, supplier, customer.
Partnering has become a necessity for the success of new e-commerce business models.
Several types of business models and partnerships are emerging, with different purposes including marketing, distribution, supply chain and exchanges, fulfillment, and business infrastructure.
The customer still needs to be the focal point of any successful business model.
Value needs to be delivered to all participants in the value web.
Business models need to be adapted and changed regularly and consistently.