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What You've Learned

  • What all those items on the Desktop are.

  • How to make sure you are at the Finder.
  • What the Home folders are.
  • How to use Finder windows.
    • How to create new folders.
    • How to add or delete folders from the Sidebar.
    • How to change the views of windows and open items in those views.
    • How to use all the little buttons in the Finder window Toolbar.
    • How to select multiple items in a Finder window.
  • How to use the Dock; how to add, delete, and rearrange items in the Dock; and what all the icons represent.
  • How to throw items in the Trash and remove items from the Trash.
  • What the various disk items are.
  • Where on the hard disk the Home folders are located.
  • What the icons on the Desktop indicate.
  • What the Library folders are.
  • How to use Mac OS 9 with Mac OS X.
  • How to use contextual menus.
  • How to work with keyboard shortcuts.
    • What the modifier keys do.
    • Why some commands in menus are black and some are gray.
    • How to navigate the entire Desktop and Finder windows with the keyboard.
    • How to navigate the Save As and Open dialog box with the keyboard.
  • How to burn a CD or DVD.
  • How to use simple troubleshooting techniques.
    • When to restart and how to restart.
    • How to force quit an application.
    • How to delete a preference file.
    • When and how to check the Network preferences.
    • How to check for software updates.
    • When to create another user to test software problems.
    • What to do if you forgot your administrator password.
    • How to report crashes to Apple.
  • Where to learn more about Mac OS X.
    • Where to find tool tips.
    • How to recognize visual clues.
    • How to access the Help files for Mac OS X and for applications.
    • Where to find Apple's support pages.
    • Where to find the .Mac Learning Center.

Keyboard Shortcuts

Shift Command N

Make a new folder

Command W

Close the active window

Command Option W

Close all open windows

Command M

Minimize the active window

Command O

Open the selected folder, document, or application

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Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

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Do Not Track

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Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
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Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


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Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
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  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
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  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020