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Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

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Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

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  • Copyright 2015
  • Dimensions: 7-3/8" x 9-1/8"
  • Edition: 1st
  • eBook (Watermarked)
  • ISBN-10: 0-13-403422-8
  • ISBN-13: 978-0-13-403422-5

This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X Yosemite.
  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
  • Focused lessons take you step by step through practical, real-world tasks.
  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.

Sample Content

Table of Contents

About This Guide
Installation and Configuration
Lesson 1 Install OS X Yosemite
Lesson 2 Setup and Configuration
Lesson 3 OS X Recovery
Lesson 4 OS X Software Updates

User Accounts
Lesson 5 User Accounts
Lesson 6 User Home Folders
Lesson 7 System Security
Lesson 8 Keychain Management

File Systems
Lesson 9 File Systems and Storage
Lesson 10 FileVault
Lesson 11 Permissions and Sharing
Lesson 12 File System Troubleshooting

Data Management
Lesson 13 Hidden Items, Shortcuts, and File Archives
Lesson 14 System Resources
Lesson 15 Metadata and Spotlight
Lesson 16 Time Machine

Applications and Processes
Lesson 17 Application Installation
Lesson 18 Document Management
Lesson 19 Application Management and Troubleshooting

Network Configuration
Lesson 20 Network Essentials
Lesson 21 Advanced Network Configuration
Lesson 22 Network Troubleshooting

Network Services
Lesson 23 Network Services
Lesson 24 Host Sharing and Personal Firewall

System Management
Lesson 25 Peripherals and Drivers
Lesson 26 Print and Scan
Lesson 27 System Troubleshooting

Appendix A Lesson Review Questions and Answers (ONLINE)
Appendix B Additional Resources (ONLINE)


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