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A Web Edition is an online learning product that you view in your web browser while connected to the Internet. Some Web Editions include additional interactive features, such as videos, quizzes, or live code editing. Read the product description for more details. A Web Edition will be accessible from your Account page after purchase.
Viewing a Web Edition requires a web browser that fully supports HTML5. Supported platforms are:
A Web Edition is an online learning product that you view in your web browser while connected to the Internet. Some Web Editions include additional interactive features, such as videos, quizzes, or live code editing. Read the product description for more details. A Web Edition will be accessible from your Account page after purchase.
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Apple Pro Training Series: macOS Support Essentials 10.12
The Apple-Certified Way to Learn
This is the official curriculum of the macOS Support Essentials 10.12 course and preparation for Apple Certified Support Professional (ACSP) 10.12 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sierra. The only Apple-certified book on the market, this guide is designed for support technicians, help desk specialists, and ardent Mac users and takes you deep inside the macOS Sierra operating system. You’ll find in-depth, step-by-step instruction on everything from installing and configuring macOS Sierra to managing networks and system administration–all on your way to preparing for the industry-standard ACSP certification.
Download the sample pages (includes Chapter 4 and Index)
Lesson 1: Install macOS Sierra
Reference 1.1
About macOS Sierra
Reference 1.2
Select an Installation Method
Reference 1.3
Prepare to Upgrade a Previous System
Reference 1.4
Prepare the System Disk
Reference 1.5
Upgrade and Install macOS
Reference 1.6
Troubleshoot Installation Issues
Exercise 1.1
Prepare a Mac for Upgrade
Exercise 1.2
Upgrade to macOS Sierra
Exercise 1.3
Erase a Mac System and Install macOS Sierra
Exercise 1.4
Verify System Installation
Lesson 2 Set Up and Configure macOS
Reference 2.1
Configure a New System
Reference 2.2
Manage System Settings
Reference 2.3
Inspect System Information
Exercise 2.1
Configure a New macOS System for Exercises
Exercise 2.2
Configure an Existing macOS System for Exercises
Exercise 2.3
Examine System Preferences
Exercise 2.4
Download the Student Materials in a Classroom
Exercise 2.5
Download the Student Materials Independently
Exercise 2.6
Install a Configuration Profile
Exercise 2.7
Examine System Information
Lesson 3 Use macOS Recovery
Reference 3.1
Start Up From macOS Recovery
Reference 3.2
About macOS Recovery Utilities
Reference 3.3
Create a macOS Recovery Disk
Exercise 3.1
Use macOS Recovery
Exercise 3.2
Create a macOS Install Disk
Lesson 4 Update macOS
Exercise 4.1
Manually Install Software Updates in a Classroom
Exercise 4.2
Manually Install Software Updates Independently
Exercise 4.3
Use Automatic Software Update
Reference 4.1
About Automatic Software Updates
Reference 4.2
Manually Install Updates
Reference 4.3
Examine Installation History
Lesson 5 Manage User Accounts
Reference 5.1
About User Accounts
Reference 5.2
Configure User Accounts
Reference 5.3
Restrict Local User Access
Reference 5.4
Configure Login and Fast User Switching
Exercise 5.1
Create a Standard User Account
Exercise 5.2
Create a Managed User Account
Lesson 6 Manage User Home Folders
Reference 6.1
About User Home Folders
Reference 6.2
Delete User Accounts
Reference 6.3
Migrate and Restore Home Folders
Exercise 6.1
Restore a Deleted User Account
Lesson 7 Manage Security and Privacy
Reference 7.1
About Password Security
Reference 7.2
Manage Secrets in Keychain
Reference 7.3
Use iCloud Keychain
Reference 7.4
Manage System Security
Reference 7.5
Manage User Privacy
Exercise 7.1
Manage Keychains
Lesson 8 Manage Password Changes
Reference 8.1
Change Known Passwords
Reference 8.2
Reset Lost Passwords
Reference 8.3
Reset User Keychains
Reference 8.4
Secure System Startup
Exercise 8.1
Reset Account Passwords in macOS Recovery
Exercise 8.2
Reset Account Passwords
Exercise 8.3
Create a New Keychain
Exercise 8.4
Use a Firmware Password
File Systems and Storage (Section)
Lesson 9 Manage File Systems and Storage
Reference 9.1
About File Systems
Reference 9.2
Mount, Unmount, and Eject Disks
Reference 9.3
Inspect File-System Components
Reference 9.4
Manage File Systems
Reference 9.5
Troubleshoot File Systems
Exercise 9.1
Repartition a Disk Dynamically
Exercise 9.2
Erase a Disk
Exercise 9.3
Repair Partitions and Volumes in Target Disk Mode
Exercise 9.4
Repair Partitions and Volumes in Recovery Mode
Lesson 10 Manage FileVault
Reference 10.1
About FileVault
Reference 10.2
Enable FileVault
Reference 10.3
Use FileVault Recovery
Exercise 10.1
Turn On FileVault
Exercise 10.2
Restart a FileVault-Protected System
Exercise 10.3
Use a FileVault Recovery Key
Exercise 10.4
Turn Off FileVault
Lesson 11 Manage Permissions and Sharing
Reference 11.1
About File-System Permissions
Reference 11.2
Examine Permissions for Sharing
Reference 11.3
Manage Permissions
Exercise 11.1
Create Items with Default Permissions
Exercise 11.2
Test Permissions Changes
Lesson 12 Use Hidden Items, Shortcuts, and File Archives
Reference 12.1
Examine Hidden Items
Reference 12.2
Examine Bundles and Packages
Reference 12.3
Use File-System Shortcuts
Reference 12.4
Use File Archives
Exercise 12.1
Navigate Hidden Items
Lesson 13 Manage System Resources
Reference 13.1
About macOS File Resources
Reference 13.2
About System Integrity Protection
Reference 13.3
Manage Font Resources
Exercise 13.1
Manage Font Resources
Lesson 14 Use Metadata, Spotlight, and Siri Exercise
Reference 14.1
About File System Metadata
Reference 14.2
Search With Spotlight and Siri
Exercise 14.1
Examine File Metadata
Lesson 15 Manage Time Machine
Reference 15.1
About Time Machine
Reference 15.2
Configure Time Machine
Reference 15.3
Restore from Time Machine
Exercise 15.1
Configure Time Machine
Exercise 15.2
Restore Using Time Machine
Applications and Processes
Lesson 16 Install Applications
Reference 16.1
Use the Mac App Store
Reference 16.2
About Process Environments
Reference 16.3
About Application Security
Reference 16.4
Use Traditional Installation Methods
Reference 16.5
Remove Installed Software
Exercise 16.1
Use the Mac App Store
Exercise 16.2
Use an Installer Package
Exercise 16.3
Use a Drag-and-Drop Install
Exercise 16.4
Remove Applications
Lesson 17 Manage Documents
Exercise 17.1
Use Alternate Applications
Exercise 17.2
Use Auto Save and Versions
Exercise 17.3
Manage Document Locking
Exercise 17.4
Store Documents in iCloud
Lesson 18 Manage and Troubleshoot Applications
Reference 18.1
About Applications and Processes
Reference 18.2
Manage Application Extensions
Reference 18.3
Monitor Applications and Processes
Reference 18.4
Troubleshoot Applications
Exercise 18.1
Force Applications to Quit
Exercise 18.3
Examine Application Diagnostics
Lesson 19 Manage Basic Network Settings
Reference 19.1
About Network Terminology
Reference 19.2
About Network Activity
Reference 19.3
Configure Basic Network Settings
Exercise 19.1
Connect to a Wi-Fi Network
Exercise 19.2
Monitor Network Connectivity
Lesson 20 Manage Advanced Network Settings
Reference 20.1
Manage Network Locations
Reference 20.2
About Network Interfaces and Protocols
Reference 20.3
Manage Network Services
Reference 20.4
Configure VPN Settings
Reference 20.5
Configure Advanced Network Settings
Exercise 20.1
Configure Network Locations
Exercise 20.2
Configure Network Service Order
Exercise 20.3
Configure VPN Settings
Exercise 20.4
Advanced Wi-Fi Configuration
Lesson 21 Troubleshoot Network Issues
Reference 21.1
Troubleshoot General Network Issues
Reference 21.2
Troubleshoot Using Network Utility
Exercise 21.1
Troubleshoot Network Connectivity
Exercise 22.1
Configure a Network Service Account
Lesson 22 Manage Network Services
Reference 22.1
About Network Services
Reference 22.2
Configure Network Service Applications
Reference 22.3
Connect to File-Sharing Services
Reference 22.5
Troubleshoot Network Services
Exercise 22.2
Use File-Sharing Services
Exercise 22.3
Troubleshoot Network Services
Lesson 23 Manage Host Sharing and Personal Firewall
Reference 23.1
Enable Host-Sharing Services
Reference 23.2
Control Remote Computers
Reference 23.3
Share Files via AirDrop
Reference 23.4
Manage the Personal Firewall
Reference 23.5
Troubleshoot Shared Services
Exercise 23.1
Use Host-Sharing Services
Exercise 23.2
Configure the Personal Firewall
Lesson 24 Troubleshoot Peripherals
Reference 24.1
About Peripheral Technologies
Reference 24.2
Manage Bluetooth Devices
Reference 24.3
Troubleshoot Peripheral Issues
Exercise 24.1
Examine Peripherals via System Information
Lesson 25 Manage Printers and Scanners
Reference 25.1Reference 25.2
Configure Printers and Scanners
Reference 25.3
Manage Print Jobs
Reference 25.4
Troubleshoot Printing Issues
Exercise 25.1
Configure Printing
Exercise 25.2
Manage Printing
Exercise 25.3
Troubleshoot the Printing System
Lesson 26 Troubleshoot Startup and System Issues
Reference 26.1
Understand System Initialization
Reference 26.2
About User Sessions
Reference 26.3
About Sleep Modes, Logout, and Shutdown
Reference 26.4
Use Startup Shortcuts
Reference 26.5
Troubleshoot System Initialization
Reference 26.6
Troubleshoot User Sessions
Exercise 26.1
Examine System Startup
Exercise 26.2
Use Single-User Mode