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This is the official curriculum of the Apple El Capitan 101: OS X Support Essentials 10.11 course and preparation for Apple Certified Support Professional (ACSP) 10.11 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X El Capitan. This guide provides comprehensive coverage of El Capitan and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the El Capitan operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring El Capitan to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.
About This Guide
Installation and Configuration
1 I Install OS X El Capitan
2 Setup and Configure OS X
3 Use OS X Recovery
4 Update OS X
5 Manage User Accounts
6 Manage User Home Folders
7 Manage System Security
8 Manage Keychain
9 Manage File Systems and Storage
10 Manage FileVault
11 Manage Permissions and Sharing
12 Use Hidden Items, Shortcuts, and Archives
13 Manage System Resources
14 Use Metadata and Spotlight
15 Manage Time Machine
Applications and Processes
16 Install Applications
17 Manage Documents
18 Manage and Troubleshoot Applications
19 Manage Basic Network Settings
20 Manage Advanced Network Settings
21 Troubleshoot Network Issues
22 Manage Network Services
23 Use Host Sharing and Personal Firewall
24 Troubleshoot Peripherals
25 Manage Print and Scan
26 Troubleshoot Startup and System Issues
Appendix A Lesson Review Questions and Answers (ONLINE)
Appendix B Additional Resources (ONLINE)
This book is part of Peachpit's Content Update Program. As Apple updates features of the software, sections of this book will be updated or new sections will be added to match the updates to the software as needed. The updates will be delivered to you via a free Web Edition of this book, which can be accessed with any Internet connection from your account on peachpit.com. For more information, visit peachpit.com/CUP.
Download the Errata (64 KB .pdf, updated 01/15/2016)